Product Warranty InformationPrint
Below you can find information on our Goodway product warranty. Goodway stands behind our products and you satisfaction is our top priority. If you need further assistance on warranty information or repair please contact us.
All Goodway products are manufactured, tested and inspected in accordance with strict engineering requirements and are warranted to be free from defects in materials and workmanship.
THIS WARRANTY IS SUBJECT TO THE FOLLOWING CONDITIONS AND LIMITATIONS:
This warranty extends for a period of three years from the date of the original purchase of the equipment when the original purchase is an end user. The warranty is 180 days when the purchaser is using the equipment to perform commercial service.*
THE FOLLOWING PRODUCTS ARE COVERED BY A ONE YEAR END USER WARRANTY (180 DAYS FOR COMMERCIAL SERVICE):
- PJ-600 Pulse Jetter
- Model GPW-1200 High Pressure Washer
- Model CC-JR CoilPro Jr
- Model CVC-100 coil vacuum
- Series EV & DV Vacuums
- Model SC-PS50/SC-PS50-BAT Power Snake Drain Cleaner
- Model SET-200 Stack Efficiency Tester (2 yr warranty on oxygen cell)
- Series GVC Vapor Steam Cleaners (3 yr warranty on the boiler)
- Fiber Scope & Video Inspection Systems
- AQ-FG & AQ-ID machines
- Promotional Items (Flashlights)
*Exceptions to the three year end user warranty:
The oil burners used in Goodway hot water pressure washers carry a limited warranty direct from the manufacturer. All warranty claims will be directed to the manufacturer.
Briggs & Stratton gasoline engines are guaranteed by Briggs & Stratton Corporation as indicated in the Briggs & Stratton manual included with each engine. Warranty service is available only through authorized Briggs & Stratton service outlets.
Honda gasoline engines are guaranteed by Honda of America for 2 years. Warranty service is available only through Honda authorized service outlets.
PARTS NOT COVERED BY THE WARRANTY
Parts requiring replacement due to normal wear are not covered under the warranty. These include belts, hoses, cords, gaskets, carbon brushes, cleaning tools, spray nozzles, filters, bearings, flexible shafts, batteries, seals, grips, switches, etc.
WARRANTY EXCEPTIONS AND EXCLUSIONS
Goodway electric equipment must be used on electric supply as specified on the equipment nameplate. Failure or other equipment damage caused by operating on electrical supply not as indicated is exempt and excluded from this warranty. Failure or other equipment damage resulting from improper or negligent use or abuse by the purchaser is exempt and excluded from this warranty.
Repairs performed by anyone other than those designated by Goodway Technologies Corporation may void the warranty. Use of incompatible cleaning or descaling chemicals will void the warranty. Contact Goodway Technologies Corporation for guidance. The heating coils used in Goodway hot water pressure washers carry a one year warranty.
TO OBTAIN WARRANTY SERVICE
Warranted equipment or parts together with proof of purchase date must be shipped prepaid to:
Goodway Technologies Corporation
Attn: Warranty Service
420 West Avenue
Stamford, CT 06902-6384 U.S.A.
All warranted defects will be repaired at no additional cost to the customer, and the product will be returned to the customer freight prepaid.
Goodway Technologies Corporation may elect, at its own expense, to replace the equipment or warranted part with another new identical or reasonable equivalent model or part in lieu of repairing the defect.
Under warranty policy, Goodway Technologies Corporation will not refund the customer’s purchase price.
SPECIALTY PROCURED NON-INVENTORY PRODUCTS
Products that are specially procured for customers that are not within Goodway’s standard inventory carry no warranty coverage and are not returnable.
If you have further questions, please contact us.