Frequently Asked QuestionsPrint
Below are answers to some our most frequently asked questions. If you need further assistance please contact us.
Q. I need to set Goodway up as a vendor. What is Goodway’s Federal Employer’s Identification Number (FEIN)?
A. Goodway’s FEIN is 13-2558310.
Q. Does Goodway accept credit cards for payment?
A. Yes, Goodway accepts Visa, MasterCard, Discover and American Express credit cards for payment.
Q. What is Goodway’s remit to address?
A. Our remit to address is: Goodway Technologies Corp. Dept 106040, P.O. Box 150413, Hartford, CT 06115-0413
Q. Does Goodway collect sales tax?
A. Goodway is currently only required to collect sales tax in states where we have a physical presence – CT, GA, and SC. Customers in all other states are obligated to pay for sales tax under their state’s Direct Pay requirements. Please check with your state and local tax authority for your tax payment requirements. Non-taxable customers in CT, GA, and SC must submit a tax exempt certificate to Goodway for our files. Otherwise, we have to collect tax.
Q. How do I recover my Goodway.com user name and password?
A. Visit our user account center where you will be able to request a new password, create a new account or update your account settings.
Q. How can I place an order with Goodway?
A. For accessories, parts and non machine items orders can be placed online 24 hours a day, 7 days a week. You can also call us to place an order. Machines are only available for quote on our website. However, orders for all items can be completed via phone.
Q. How soon can I expect delivery of my orders from Goodway?
A. One of our most important goals at Goodway is same-day shipping. We try to ship every order received before 3:00 PM eastern time on that day. Orders received after 3:00 PM are shipped the next business day. We have maintained a 90+% record for same-day shipping lately. Your selection of carrier and service used will determine how quickly you will receive your order. Naturally, there are occasional stock shortages and we are happy to check availability for you. Just call your Sales Representative at (800) 333-7467 or call our Customer Service Department at (800) 370-2855. Please note: For expedited and international shipping (everything except USA ground) we recommend you call us to complete your order.
Q. What carriers does Goodway Ship with?
A. Goodway ships most orders via UPS and FedEx Ground. We also have access to DHL, major LTL truckers and the major Air Freight carriers. Goodway can ship prepaid with charges added to your invoice, collect using your account number or third party billing with the third party’s account number. If you have a preferred carrier, let us know and we’ll do our best to use them. If you have further questions, click here for more details
Q. What is the warranty period and information for Goodway products.
A. Visit our warranty page for full information on our warranty and to download a copy.
Q. Where can I get my Goodway equipment repaired?
A. All repairs are performed at our plant in Stamford, CT. Repairs should be shipped prepaid to the attention of the Repair Department. Many repairs are simple, however, and we encourage you to contact one of our Customer Service technicians with a description of the problem. Often times we can troubleshoot the problem over the phone and provide you with the parts to perform the repair in the field. Please call us at (800) 333-7467 to speak with a representative regarding any product repairs.
Q. When I send a repair in to Goodway, how long should I expect to be without it?
A. We know how important your Goodway product is to getting your job done, so we place a strong importance on moving repairs through the system as quickly as possible. We strive to provide you with a repair estimate in one business day from receipt of the product and to complete the repair within one business day from your approval depending, of course, on parts availability.
Q. How can I return an item I've purchased to Goodway?
A. Please contact our customer service department for all returns.
Q. Is there a warranty on repairs?
A. Yes, parts used for a repair carry a 90 day limited warranty against manufacturing defects.
Q. How is the cost of a repair determined?
A. Goodway charges a modest diagnostic fee for repairs that are estimated but not completed. This fee is waived for completed repairs or when a replacement product is purchased. Repair charges are based of the cost of parts used plus an hourly labor charge. These charges are available on request. If you have further questions, click here for more details
If you have further questions, please contact us.