Get answers to frequently asked question about doing business with Goodway.
For many products including accessories, parts, orders can be placed online 24 hours a day, 7 days a week. Many machines are only available for quoting on our website and the best way to get pricing is to complete a quote request. You may also call us to speak to a Goodway product expert about your specific needs or to place an order or request a quote.
One of our most important goals at Goodway is same-day shipping. We try to ship every order received before 3:00 PM eastern time on that day. Orders received after 3:00 PM are shipped the next business day. Your selection of carrier and service used will determine how quickly you will receive your order. Naturally, there are occasional stock shortages and we are happy to check availability for you. Just call your Sales Representative at (800) 333-7467. Please note: For expedited and international shipping (everything except USA ground) we recommend you call us to complete your order.
Goodway ships most orders via UPS and FedEx Ground. We also have access to DHL, major LTL truckers and the major Air Freight carriers. Goodway can ship prepaid with charges added to your invoice, collect using your account number or third party billing with the third party’s account number. If you have a preferred carrier, let us know and we’ll do our best to use them.
Product Warranty Information/Repairs/Returns
Visit our support area for full information on our warranty and to download a copy.
All repairs are performed at our plant in Stamford, CT. Contact Goodway to discuss the repair and to receive a return authorization number. Repairs can then be shipped prepaid to the attention of the Repair Department. Many repairs are simple, however, and we encourage you to contact one of our Customer Service technicians with a description of the problem. Often times we can troubleshoot the problem over the phone and provide you with the parts to perform the repair in the field. Please call us at (800) 333-7467 to speak with a representative regarding any product repairs.
We know how important your Goodway product is to getting your job done, so we place a strong importance on moving repairs through the system as quickly as possible. We strive to provide you with a repair estimate in one business day from receipt of the product and to complete the repair within one business day from your approval depending, of course, on parts availability.
Please contact us directly for all returns. Products returned without a proper return authorization number will be rejected.
Yes, parts used for a repair carry a 90 day limited warranty against manufacturing defects.
Goodway charges a modest diagnostic fee for repairs that are estimated but not completed. This fee is waived for completed repairs or when a replacement product is purchased. Repair charges are based of the cost of parts used plus an hourly labor charge. These charges are available on request. If you have further questions, please contact us.
Doing Business with Goodway
Goodway’s FEIN is 13-2558310.
Yes, Goodway accepts Visa, MasterCard, Discover and American Express credit cards for payment.
Our remit to address is: Goodway Technologies Corp. Dept 106040, P.O. Box 150413, Hartford, CT 06115-0413
Goodway is currently only required to collect sales tax in states where we have a physical presence – CT, IL, SC and MN. Customers in all other states are obligated to pay for sales tax under their state’s Direct Pay requirements. Please check with your state and local tax authority for your tax payment requirements. Non-taxable customers in CT, IL, SC, and MN must submit a tax exempt certificate to Goodway for our files. Otherwise, we are required to collect sales tax.
For certain product categories, Goodway does offer complimentary on-site demonstrations of our products. Please submit a quote request or contact a Goodway sales representative to discuss your specific application to help identify the products that will best suit your needs. If a demonstration is available, it can be scheduled at that time.
Visit our user account center where you will be able to request a new password, create a new account or update your account settings.