Goodway Technnologies Creates New Team Focusing on Customer Support and Service Excellence
Goodway Technologies announces the creation of a new Customer Support Team and the promotion of Don Vinci to the newly created position of Customer Support Team Manager for Goodway Technologies. Vinci will be leading the team, dedicated to continuing Goodway’s focus on customer support excellence. The department will include multiple Customer Support Specialists, performing service related roles.
Vinci started at Goodway Technologies in June 2001 as a Sales Engineer, working closely with existing and potential customers to identify their maintenance needs, and suggest matching Goodway solutions. Later, Vinci became the Sales Manager for Canada, Michigan, Minnesota, Wisconsin and Iowa, helping grow his customer base and team.
Goodway Technologies President & CEO, Tim Kane says, “Don has always been a ‘Customer First Salesperson,’ known for going above and beyond to make our customers’ experience with Goodway exceptional, which makes him a perfect fit for the new position. With Don at the helm, I’m convinced our ongoing focus on customer excellence is in good hands.”
This new position and the new support team officially launched on August 1, 2018.