Doing Business with Goodway
Q. I need to set Goodway up as a vendor. What is Goodway’s Federal Employer’s Identification Number (FEIN)?
A. Goodway’s FEIN is 13-2558310.
Q. Does Goodway accept credit cards for payment?
A. Yes, Goodway accepts Visa, MasterCard, Discover and American Express credit cards for payment.
Q. What is Goodway’s remit to address?
A. Our remit to address is: Goodway Technologies Corp.
Dept. 5453, PO Box 30000
Hartford, CT 06150-5453
Q. Does Goodway collect sales tax?
A. Goodway is only required to collect sales tax in states where we have a physical presence – Connecticut and Georgia. Customers in all other states are obligated for sales tax under their state’s Direct Pay requirements. Non-taxable customers in Connecticut and Georgia must submit a tax exempt certificate to Goodway for our files. Otherwise, we have to collect tax.
Q. Does Goodway utilize a formal quality system?
A. Goodway is registered to the ISO-9001:2000 quality systems management standard. A copy of our registration is available upon request.
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Shipping
Q. How soon can I expect delivery of my orders from Goodway?
A. One of our most important goals at Goodway is same-day shipping. We try to ship every order received before 3:00 PM eastern time on that day. Orders received after 3:00 PM are shipped the next business day. We have maintained a 90+% record for same-day shipping lately. Your selection of carrier and service used will determine how quickly you will receive your order. Naturally, there are occasional stock shortages and we are happy to check availability for you. Just call your Sales Representative at (800)333-7467or call our Customer Service Department at (800)370-2855.
Q. What carriers does Goodway Ship with?
A. Goodway ships most orders via UPS and Fedex Ground. We also have access to DHL, major LTL truckers and the major Air Freight carriers. Goodway can ship prepaid with charges added to your invoice, collect using your account number or third party billing with the third party’s account number. If you have a preferred carrier, let us know and we’ll do our best to use them.
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Repairs
Q. Where can I get my Goodway equipment repaired?
A. All repairs are performed at our plant in Stamford, CT. Repairs should be shipped prepaid to the attention of the Repair Department. Many repairs are simple, however, and we encourage you to contact one of our Customer Service technicians with a description of the problem. Often times we can troubleshoot the problem over the phone and provide you with the parts to perform the repair in the field.
Q. When I send a repair in to Goodway, how long should I expect to be without it?
A. We know how important your Goodway product is to getting your job done, so we place a strong importance on moving repairs through the system as quickly as possible. We strive to provide you with a repair estimate in one business day from receipt of the product and to complete the repair within one business day from your approval depending, of course, on parts availability.
Q. Is there a warranty on repairs?
A. Yes, parts used for a repair carry a 90 day limited warranty against manufacturing defects.
Q. How is the cost of a repair determined?
A. Goodway charges a modest diagnostic fee for repairs that are estimated but not completed. This fee is waived for completed repairs or when a replacement product is purchased. Repair charges are based of the cost of parts used plus an hourly labor charge. These charges are available on request.
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Goodway Products
CTV-1500 Cooling Tower Vacuum
Q. What is the mesh size of the in-line sediment filter?
A. The in-line sediment filter uses a stainless steel strainer basket with 3/16” perforations to trap large debris.
Q. My CTV-1500 does not hold prime. What’s wrong?
A. When the CTV-1500 does not hold prime, it is usually because of air leaking into the inlet water stream. Check to be sure the in-line sediment filter cover is on tight and sealed. Next, check for damaged or missing o-rings at the connection points between wand sections and tools. Make sure you thoroughly understand the priming sequence as described in the Operating & Maintenance Manual.
Another potential cause for loss of prime is a low water level in the basin. If the CTV-1500 is set for a high recovery rate, small eddies can develop in the basin water allowing air to be drawn into the pick up tool. Try turning down the recovery rate or adding make-up water to the basin.
Q. Can extension hoses be added to the CTV-1500 for greater reach?
A. Yes, extension hoses are available for the cooling tower vacuum. Order part number CTV-EH for a 50’ extension hose which can be used on either the inlet or outlet hoses.
Q. Do I have to shut down my cooing tower to use the CTV-1500?
A. No, the cooling tower can remain on-line during cleaning with the CTV-1500. The fan, however, must be shut off using approved lock-out tag-out procedures.
Q. How fast is cleaning with the CTV-1500?
A. The CTV-1500 has n adjustable flow control up to 50 gallons per minute so you can control the recovery rate and, thus, the cleaning time. Compared to the drain and shovel method of cleaning, the CTV-1500 is much faster.
Q. Can I discharge the outlet water back into the tower basin?
A. The water discharged from the CTV-1500 is not clean enough to return to the basin as the only filter in the system is the in-line sediment filter. A filtering system is available to filter the discharge water down to 5 microns so it can be returned to the basin.
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